1、Unit 3 RobotsTaskI. Teaching aims and learning objectivesBy the end of the lesson, students should be able to:1. complete a complaint letter according to the questionnaire;2. write a letter to complain about your robot or a reply to a complaint letter.II. Teaching contents1. New words and phrases: s
2、atisfied, completely, regret, product, quality, be satisfied with, first of all, at most, last for at least two months, up to standard, get my money back2. New structures: How long do you expect your robots batteries to last?How often do you think your robot should be checked?I am not satisfied with
3、 it at all.A good robot should only need checking every six months.III. Focus of the lesson and predicted area of difficultyWrite a letter to complain about your robot or a reply to a complaint letter.IV. Teaching proceduresStep 1 Lead-in1. RevisionT: Robots can do a lot of things for us. What good
4、things could Mr Jiangs robot do for him?S: It could make breakfast for him in the morning, iron his business suit, prepare his lunch box, do all the housework when he was at work, go shopping at the supermarket, prepare a delicious dinner for him and tidy up after dinner.2. Your ideal robotT: If you
5、 have a robot, what do you look for in it? Here is a questionnaire for you. Discuss with your partners and complete it.【设计意图：由对 reading 部分所学内容的回顾，引导学生在此基础上展开自己的思考，并为完成问卷调查的任务做好铺垫。 】Step 2 PresentationDaniels complaint letter1. Learn about Daniels ideal robotT: Read Daniels answers carefully. Whats h
6、is ideal robot like? S: Daniels robots batteries should last 2 months.His robot should work 24 hours a day.Daniel wants his robot to help him with homework.He thinks his robot should be checked every 6 months.【设计意图：通过对于问卷内容的阅读，一方面为下面完成投诉信的任务做好铺垫，另一方面也训练了学生的表达能力，为写作做准备。 】2. Complete the complaint let
7、terT: Daniels robot has stopped working recently. He decided to write a complaint letter to the shop. Lets help Daniel complete the letter according to the questionnaire above.3. Learn about the complaint letterTask 1: Fill in the formT: The Customer Service Department of the robot shop has received
8、 Daniels letter. They need to fill in a form before sending the letter to the manager. Can you help them fill in the form?Name of customer Daniel ChenRobot model number HUGO123BBWhen did he/she buy two weeks agoBe unhappy with Batteries, type of work, quality【设计意图：通过填表任务，训练学生的快速阅读能力。同时，由浅入深的问题设计也能调动
9、各层次学生参与活动的积极性。 】Task 2: Careful readingT: The manager is reading Daniels letter carefully and trying to find out whats wrong with Daniels robot. Lets give him a hand. Be unhappy withDaniels robot Daniels ideal robot How to deal with the robotBattery last for one week at mostshould last for at least
10、2 monthsType of work lazy, give it instructions all the timework 24 hours a day, do homework for himQuality not up to standard, has stopped working completelyneed checking every six monthsDaniel regrets having bought a robot like that and would like to get his money back.T: How does Daniel plan to d
11、eal with the problem?S: He regrets having bought the robot and would like to get his money back.【设计意图：学生通过完成表格的任务，对所获取的信息进行分类整理，完成任务的同时，也对投诉信的写作框架有了更深刻的理解。 】Task 3: How to write a complaint letterT: Work in groups and underline some useful expressions in Daniels letter first.What information should
12、be included in a complaint letter? Suppose you are also unhappy with your robot. Have a discussion with your group members. Firstly, you can tell the Customer Service Department what you are unhappy with, when you bought it and what you think of it. Secondly, you can tell the differences between you
13、r ideal robot and the real robot carefully. Its important to make them know why you are unhappy with the robot. Finally, you can tell them how you plan to deal with it. 【设计意图：通过归纳整理投诉信的写作框架，帮助学生进一步了解此类信件的写作要求，为本课写作任务的顺利开展扫清障碍。 】Step 3 PresentationThe reply from the robot shop1. Read the replyT: Afte
14、r the robot shop received Daniels letter, the manager sent a reply to Daniel. Read the letter with Daniel together. How many ways do the manager offer to solve Daniels problems?S: Two. Daniel can accept a new robot or get his money back. 2. Help Daniel make a decisionT: What should Daniel do with th
15、e robot? Can you give him some suggestions? Work in groups and tell me your decision and reasons. You can give as many reasons as possible.Daniel should accept a new robot because _.Daniel should get his money back because _.3. How to write a replyT: Underline some useful expressions in the reply. T
16、: Here are some advice for you. When we receive a complaint letter, we should send a reply immediately. Whats more, we should pay attention to our words when we are explaining something. Most of all, we should find out ways to deal with the problems. 【设计意图：通过阅读回信，引导学生展开讨论，运用信中的内容阐述自己的观点。同时，对于回信结构的归纳
17、整理也为写作任务的顺利开展打好了基础。 】Step 4 WritingT: Today weve learned how to write a complaint letter and the reply. Susan bought a mobile phone last week. However, there is something wrong with it. She is planning to write a complaint letter to the shop. Can you help her write the letter? Susan 上周买了一台手机，型号 NKZ03，但在使用中碰到了一些问题，她发现这台手机与店家所作的承诺不相符。请你以 Susan 的名义给店家写一封投诉信。要点包括：1. 电池最多只能用一天；Susan 认为应该至少能用两天。2. 不能拍照和收发短信，不能上网搜索信息；商家承诺3. 手机质量达不到标准，手机系统经常出故障。4. Susan 的要求（自拟两点）V. Homework1. Review different ways to write a complaint letter and a reply.2. Help the manager write a reply to Susan.
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